Fewer Riders Satisfied With BART's Service, Survey Says

January 22, 2019
Balboa Park BART platform (Photo credit: Dreamstime)

OAKLAND (KCBS RADIO) — Riders on BART gave the transit agency even lower marks in a recent survey, continuing a steep decline that started six years ago. 

Only 58 percent of riders said they were satisfied with BART in 2018 — a record low. That's down from 69 percent in 2016 and from a recent peak of 84 percent in 2012. From 2002 to 2012, BART's approval rating never fell below 80 percent in the survey. 

Fewer people also said that they would recommend BART to a friend and it's a good value for the money, according to the 2018 customer satisfaction survey, which will be presented to the agency's board this week. 

The areas where riders' opinions dropped the sharpest were in the categories of BART's enforcement against fare evaders, personal safety, presence of police in the system and the cleanliness of trains. 

A series of high-profile violent crimes and deaths at BART stations last summer cast a pall over the system. 

On an average weekday, an estimated 432,000 people rode BART in 2018. 

The results of the survey were reported first on Tuesday by the San Francisco Chronicle